General Pick up & Delivery Information
Our pick up or delivery service operates five days a week (Mon-Fri).
We currently only provide pick up or delivery options for sales amounts over R 2000.00 in Johannesburg and Pretoria on weekdays.
Process
1. Once you have placed an order, you will be asked to either provide your delivery information or pick up.
2. If you choose a delivery, you will then be asked to provide the date of delivery.
3. Once all information of your order has been retrieved, your delivery shall be processed!
When your order is successfully processed, you will be sent an email confirmation with the delivery information.
We endeavour to provide delivery service to the whole of Gauteng but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected addresses.
Receipt of Delivery
All of our products are delivered the address stated at checkout and must be checked for satisfactory purposes upon arrival. Once the products are delivered, we cannot be held responsible for damages done to ordered items.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your ordered items will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer’s expense.
You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery to be considered for refund or replacement.
Cancellations
Cancellation requests for orders placed must be submitted by contacting us on 011 454 6337/887 right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our inventory team. Kindly note that we may not be able to guarantee the cancellation outside of this time window.
Returns
At Parts Korea, we are committed to delighting our customers with the best service and highest quality products. This doesn’t happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience. Damaged / Used parts will not be accepted for returns. 20% handling fee will be charged on goods correctly supplied.
That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide us: parts153@gmail.com with a picture and description of the issue so we can fully look into the problem.
Any electrical goods return is not accepted and do not carry any guarantees.
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on 011-4546887 or email us at parts153@gmail.com. If your return is accepted, you can proceed by sending your item/items to our business address. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at parts153@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify your order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Card payment can only be refunded back by card or EFT. No cash refunds. Please remember it can take some time for your bank or credit card company to process and post the refund too.